Terms of Sale

Standard Terms & Conditions of Sale of MetaMerch

  1. Order Process:
    • Buyers are required to submit their purchase orders or requirements via email to anna@metamerch.store, providing comprehensive details including item lists, quantities, mockup images, design files, billing, and shipping information.
    • Specific target price ranges or budgets must be communicated to facilitate tailored sales orders.
    • Upon receipt of the order, MetaMerch will promptly prepare a sales order within the specified budget to skip negotiations.
    • Confirmation of the order is subject to 80%-100% advance payment. Production will commence within 24 hours of payment receipt.
  2. Money Back Guarantee Policy:
    • Up to 100% money back guarantee on shipping charges if the shipment fails to arrive at the destination country within 30 working days from the date of order confirmation with payment.
    • Exclusions to the money back guarantee include delays caused by acts of God, natural calamities, war, flight crashes, or shipwrecks.
    • Timely provision of necessary documents for customs clearance is the responsibility of the buyer. Failure to provide documents promptly may void the money back guarantee.
    • Duties, taxes, and clearance charges are the responsibility of the consignee/buyer.
  3. Possession Policy:
    • MetaMerch retains possession of the shipment from the origin to the destination country.
    • Possession of goods will transfer to the buyer upon arrival of the shipment at the destination country.
  4. Pricing Policy:
    • Prices are valid until the specified date or the last day of the month, whichever comes first.
    • Monthly fluctuations in manufacturing costs may result in price variations.
    • Quoted prices are confidential and should not be disclosed.
  5. Payment Policy:
    • 100% advance payment is required for orders valued below $5000.
    • Orders valued above $5000 require an 80% advance payment.
    • Shipping charges will be collected either before dispatch or upon bill generation, typically 15 days after delivery.
  6. Credit Policy:
    • Credit lines will be extended to trusted partners and regular buyers.
  7. Late Payment Policy:
    • A flat 3% late payment fee will be applicable if the payment exceeds 30 days from the invoice date.
  8. Dispatch Policy:
    • Shipment will be dispatched only after full payment settlement.
  9. Insurance Policy:
    • Buyers may opt for the Shipment Protection Plan, priced at $30 or 3% of the shipment value, whichever is higher.
    • Requests to opt for the Shipment Protection Plan must be made to MetaMerch.
  10. Damage & Lost of Goods:
    • Buyers who have opted for the Shipment Protection Plan are eligible to claim the total shipment value in case of damage or loss.
    • Buyers who have not opted for the Shipment Protection Plan cannot claim damages from any party.
  11. Intellectual Property Rights:
    • MetaMerch reserves the intellectual rights to utilize customer logos, designs, or any images & videos for commercial and marketing purposes on MetaMerch websites and social media.
  12. Refund and Replacement:
    • Replacements will be provided in the case of printing issues only. 
    • No refunds or returns will be issued under any circumstances.
  13. Dispute Resolution:
    • Any disputes will be handled internally and amicably by higher authorities from both companies.

These Terms and Conditions are subject to change and should be reviewed regularly. By placing an order with MetaMerch, you agree to these Terms and Conditions.

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