Return & Exchange Policy
At MetaMerch Technologies Pvt. Ltd., customer satisfaction is at the core of what we do. Every item is made with care and quality control. However, if something isn’t right with your order, we’re here to help.
1. Eligibility for Return or Exchange
We only accept returns or exchanges if:
The product is defective, damaged, or incorrect.
You notify us within 3 days of receiving the product.
The item is unused, unwashed, and in its original packaging with tags intact.
⚠️ Please note: Customized, personalized, or made-to-order products are non-returnable and non-refundable unless defective or incorrect.
2. How to Request a Return or Exchange
To initiate a return or exchange:
Email us at gm@metamerch.store within 3 days of delivery.
Include your order number, photos of the product, and a brief explanation of the issue.
Our team will respond within 24–48 hours to guide you through the next steps.
3. Return Shipping
If the return is approved, we will provide return instructions.
In case of damaged or incorrect items, MetaMerch will bear the return shipping cost.
If the return is due to customer preference (not damage/defect), shipping costs are the buyer’s responsibility.
4. Refunds
Once we receive and inspect the returned item, your refund (if applicable) will be processed.
Refunds will be made to the original payment method within 7–14 business days.
Shipping charges (if any) are non-refundable, unless due to our error.
5. Exchanges
If you received a defective or incorrect item, we will send a replacement at no extra cost once the issue is verified.
Exchanges are only processed after the original item is returned and inspected.
6. Non-Returnable Items
Personalized or customized items
Sale or discounted items (unless defective)
Products returned after 3 days of delivery without valid reason
7. Order Cancellations
Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier.
Once shipped, the order cannot be cancelled.
8. Need Help?
If you have any questions about your return, feel free to reach out:
📧 Email: gm@metamerch.store