Welcome to MetaMerch Technologies Pvt. Ltd. (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website https://metamerch.store (the “Website”) and the services we provide through it, including the sale of custom merchandise and digital products (collectively, the “Services”).

By accessing or using our Website or Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website.

1. Eligibility and Use

You must be at least 18 years old to use this Website or access it under the supervision of a parent or guardian.

You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of others.

2. Products and Pricing

Product descriptions, images, and prices on the Website are for general information only and may be updated or changed without prior notice.

We strive for accuracy, but we do not guarantee that product descriptions or pricing are complete, current, or error-free.

In case of pricing errors or stock issues, we reserve the right to cancel or modify orders.

3. Orders and Payments

When placing an order, you agree to provide accurate, current, and complete information.

All orders are subject to acceptance and availability.

Payments are securely processed through third-party payment gateways. We do not store any credit card or payment data.

4. Shipping and Delivery

Shipping times and fees are mentioned at checkout and may vary based on location and product.

Estimated delivery times are not guarantees. Delays due to logistics partners, customs, or unforeseen events are not our responsibility.

You are responsible for providing a correct delivery address.

5. Returns and Refunds

Returns are accepted only for defective, incorrect, or damaged items. You must notify us within 3 days of receiving your order at gm@metamerch.store.

Personalized or made-to-order products are not eligible for returns or refunds unless faulty.

Refunds (if approved) will be processed to the original payment method within 7–14 business days after we receive the item.

6. Cancellations

Orders can be canceled only before they are processed or shipped. Once shipped, cancellations are not possible.

7. Intellectual Property

All content on this Website — including logos, product designs, graphics, text, and layout — is the intellectual property of MetaMerch Technologies Pvt. Ltd.

You may not copy, reproduce, distribute, or commercially exploit any content without our prior written permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.

Our total liability for any claim shall not exceed the amount paid by you for the product in question.

9. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any external sites.

10. Privacy

Your use of the Website is also governed by our Privacy Policy, which outlines how your data is collected, stored, and used.

11. Jurisdiction and Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of [Insert Your City, India].

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be updated on this page with the revised effective date.

Continued use of the Website after such changes constitutes your acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

📧 Email: gm@metamerch.store